Legal Policy / Terms & Conditions

Welcome to our website. By accessing this website, purchasing our services, booking a consultation, submitting your personal details, or using any of our digital reports, you agree to the following Terms & Conditions.

This website and business are operated from Singapore and provide digital consultation, advisory, educational, and personalised report services to clients in Singapore and worldwide.

1. Nature of Services

We provide Zi Wei, BaZi, Feng Shui, destiny analysis, personal development, coaching, consultation, advisory, and digital report services.

Our services are intended for guidance, self-reflection, education, personal development, and entertainment purposes only.

Our reports, readings, consultations, and advice should not be treated as absolute predictions, guarantees, or professional advice in the areas of finance, investment, law, medicine, mental health, psychology, taxation, business, or any regulated profession.

You remain fully responsible for your own decisions, actions, and outcomes.

2. No Guarantee of Results

While we aim to provide thoughtful, meaningful, and personalised insights, we do not guarantee any specific outcome, result, event, income level, relationship outcome, health outcome, business success, investment return, or life change.

Any interpretation, forecast, reading, recommendation, or advice is based on metaphysical analysis, personal interpretation, and information provided by the client.

Results and experiences may vary from person to person.

3. Client Responsibility

By purchasing our services, you agree that:

You are responsible for providing accurate personal details, including name, gender, date of birth, time of birth, place of birth, contact information, and any other required information.

You understand that inaccurate, incomplete, or incorrect information may affect the accuracy or relevance of the report or consultation.

You are responsible for how you interpret and apply the information provided.

You will not hold us responsible for any decision, loss, damage, or outcome arising from your use of our services.

4. Digital Report Delivery

All reports are delivered digitally. No physical shipping is required.

Digital reports will be delivered via email, WhatsApp, download link, or other agreed digital method within 7 working days from the date of confirmed payment and receipt of all required information.

Working days refer to Mondays to Fridays, excluding weekends and Singapore public holidays.

Delays may occur if the client provides incomplete, inaccurate, or late information.

5. Payment Policy

All payments must be made in full before any report preparation, consultation, or service work begins.

Prices are displayed in the applicable currency on our website or payment page. For international clients, additional currency conversion charges, bank charges, card charges, or payment platform fees may apply.

We are not responsible for fees charged by banks, card issuers, payment processors, or currency exchange providers.

6. No Refund Policy

Due to the personalised and service-based nature of our work, all payments are strictly non-refundable once the order, booking, report preparation, consultation, or service has been confirmed.

Each service involves time, expertise, chart preparation, analysis, interpretation, and personalised work based on the information provided by the client.

No refund, cancellation, exchange, or credit will be provided after payment has been made.

7. Rescheduling Policy

For live consultations, clients may request to reschedule at least 48 hours before the appointment time.

Rescheduling is subject to availability.

Late cancellations, no-shows, or failure to attend a confirmed consultation may result in the session being treated as completed, with no refund or replacement session provided.

8. International Clients

We provide services to clients worldwide. However, by purchasing from us, you acknowledge that the business is based in Singapore and that all transactions, services, terms, policies, and disputes are governed by the laws of Singapore.

It is your responsibility to ensure that purchasing and using our services is permitted in your country, state, or jurisdiction.

We are not responsible for any restriction, tax, regulation, or legal requirement that may apply in your location.

9. Personal Data & Privacy

We collect personal information such as your name, contact details, birth details, payment confirmation, and any information needed to prepare your report or provide consultation services.

We use this information only for order processing, report preparation, communication, service delivery, customer support, and related business purposes.

As a Singapore-based business, your handling of personal data should align with Singapore’s Personal Data Protection Act 2012, which governs the collection, use, and disclosure of personal data by organisations.

For international clients, your information may be transferred, stored, or processed across borders where necessary to deliver our services, communicate with you, or use third-party platforms such as email, payment gateways, cloud storage, messaging apps, or booking systems.

10. Confidentiality

We will take reasonable steps to keep your personal details, birth information, chart information, and consultation matters confidential.

However, you understand that no digital transmission, email, messaging platform, website, payment system, or cloud service can be guaranteed to be completely secure.

11. Intellectual Property

All reports, charts, written explanations, frameworks, materials, videos, images, website content, consultation notes, and digital materials provided by us remain our intellectual property unless otherwise stated.

You may use the report for your own personal reference only.

You may not copy, reproduce, resell, publish, distribute, modify, teach, upload, or commercially exploit our materials without written permission.

12. Electronic Transactions

By purchasing through our website, payment page, form, email, WhatsApp, or other digital method, you agree that electronic communications, digital confirmations, online payments, and electronic records may be used for this transaction.

Singapore’s Electronic Transactions Act provides a legal framework for electronic transactions and contracts formed electronically.

13. Fair Use & Conduct

You agree not to misuse our services, website, reports, consultations, intellectual property, communication channels, or payment systems.

We reserve the right to refuse service, cancel access, or decline future bookings if a client behaves abusively, provides false information, misuses our materials, or breaches these terms.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, emotional, financial, business, personal, relationship, health, legal, investment, or other loss arising from your use of our services, reports, consultations, website, or advice.

Our maximum liability, if any, shall be limited to the amount paid by you for the specific service purchased.

15. Consumer Protection

We aim to describe our services clearly and honestly. Singapore’s Consumer Protection (Fair Trading) Act provides a framework for consumers to seek civil remedies against unfair practices.

By purchasing, you confirm that you have read the service description, refund policy, delivery policy, and legal terms before making payment.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Singapore.

Any dispute, claim, or matter arising from the use of this website or purchase of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

17. Changes to This Policy

We reserve the right to update, amend, or revise this Legal Policy / Terms & Conditions at any time without prior notice.

The latest version published on this website shall apply.